This website complies with the regulations set out in the Protection of Private Information Act.

Privacy Policy

We take privacy very seriously and it is always our goal to communicate with our visitors in the most efficient and effective way while also protecting the sensitive personal information we may collect. This statement of the privacy policy (“Privacy Policy”) is intended to provide you the user (“YOU”) the following information:

1. Information we Collect: What personally identifiable information of yours or third party personally identification is collected from you through the web site
2. How We Use Your Information
3. How We Share Your information
4. With Whom the Information May Be Shared
5. What Choices Are Available to You Regarding Collection, Use and Distribution of the Information
6. The Kind of Security Procedures that are in Place to Protect the Loss, Misuse or Alteration of Information Under our Control
7. How You Can Correct Any Inaccuracies in the Information.
8. Data Retention
9. How to Contact Us

A. Information Collection

We are the sole owner of the information collected on the this Website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We may also collect Personal Information about you when you interact with us on social media sites and from other third parties and may also automatically collect information that may contain Personal Information as described in our Cookie Policy. We may use that Personal Information where it is in our legitimate interest to do so for the following purposes: to contact you and respond to your requests and enquiries; to personalise your visit and use of our Internet Services and to assist you while you use those services; to carry out, monitor and analyse our business or website operations; and to contact you (unless you tell us that you prefer us not to) regarding publications, newsletters and other events that may be of interest to you. If you do not want to receive publications or details of events that we consider may be of interest to you, you may do so by clicking on the unsubscribe link in electronic marketing communications.

We collect information from our users at several different points on our Website including:

Account Information
Payment Information
Third Party Collections

B. Account Information

In order to purchase products from the Website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the products on our site for which they have expressed interest.

Full Name
Email Address
Shipping Address
Telephone Number (optional)

C. Payment Information

We require information from the user on our order form in order to process any purchases using a third-party partner. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill the customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Billing Address
Credit Card Type

D. Third Party Collections

We may use Third Parties to collect and store our Account and Payment Information in accordance with this Privacy Policy as well as other information related to customer service.

E. Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

F. Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

G. How We Use Your Information

We use the information we collect for the following purposes:

To provide Services and Products
To improve Services and Products (to the extent applicable)
To deliver the Products and Services to you (for example, full name and shipping address)
To improve the Services (for example, we use the information to troubleshoot, perform data analysis and testing and to develop new features)
To share information about our Company (via our newsletter)
To share information about new Products (via our newsletter)
To share information about Events (via our newsletter)

H. How Your Information Is Shared

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We may also share your information for legal reasons or to prevent harm. We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services.

If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.

I. Links

This web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

J. Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

K. Surveys & Contests

From time-to-time our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information.

Information requested may include contact information (such as name, email address and/or shipping address), and demographic information (such as postal code, gender or age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

L. Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. We will automatically send the friend a one-time email inviting them to visit the site.

We store this information for the sole purpose of sending this one-time email. The friend may contact us to request the removal of this information from our database.

M. Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Google Chrome and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. To learn more about SSL, follow this link: https://en.wikipedia.org/wiki/Transport_Layer_Security.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.

Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

N. Special Offers

New and established members may occasionally receive information on products, services, special deals, and our newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out in letter Q below.

O. Site and Service Updates

We may also send the user site and service announcement updates. Users are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regard to issues relating to their account via email or phone.

P. Your Rights to Access and Control Your Personal Data.

We give you access and control of your personal data as described in this Privacy Policy. If you live in the European Economic Area, United Kingdom, and Switzerland (the “Designated Countries”), you have a number of legal rights with respect to your information,

Q. Data Retention

We will retain your data for a period of 6 months from the time we first collect your data if you have no additional activity or until you opt out, whichever comes first.

R. Policies for Children

In order to respect the privacy of minors, we do not knowingly collect, maintain or process Personal Information submitted online via our Internet Services by anyone under the age of 18. To the extent we collect Personal Information on minors in the context of one of the purposes mentioned in the Statement, we will only do so with the appropriate consent or as otherwise permitted under applicable laws.

S. Your California Privacy Rights

Under California Civil Code Section 1798.83, California customers are entitled to request information relating to whether a business has disclosed Personal Information to any third parties for the third parties’ direct marketing purposes. We do not sell or share your Personal Information with third-party companies for their direct marketing purposes without your consent.

T. International Data Transfers

We will rely on multiple legal bases to lawfully transfer personal data around the world. These include your consent, the EU-US and Swiss-US Privacy Shield, and EU Commission approved model contractual clauses, which require certain privacy and security protections. We comply with the Privacy Shield principles regarding the collection, use, sharing, and retention of personal information as described in our Privacy Shield certifications.

You have the right to lodge a complaint regarding your information with the proper supervising authority.

U. Correction/Updating Personal Information:

If a user’s personally identifiable information changes (such as your postal code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the user account page or by emailing our Customer Support.

V. Choice/Opt-out

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by clicking the opt-out, unsubscribe button.

W. Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Website, so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

X. How to Contact Us

If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us using the address provided on the website.